Shipping & Returns
Last updated: 21 October 2026
SHIPPING
Where we ship
We currently ship to:
- The Netherlands
- Belgium
At this time, we do not ship to other countries.
Delivery time
Orders are usually dispatched within 1 working day after successful payment.
Estimated delivery times are:
- Netherlands: 1 to 2 working days
- Belgium: 2 to 3 working days
Please note that these delivery times are indicative only and may vary due to circumstances beyond our control.
The delivery period starts when the customer has completed the online ordering process and received an order confirmation from Azla Scents.
Exceeding an estimated delivery time does not entitle the customer to compensation or cancellation of the agreement, unless otherwise provided by law or agreed in writing.
Shipping costs
- Shipping costs depend on the destination, order value, package weight and applicable shipping method.
- Free shipping applies to orders over €40.00.
- The exact shipping costs will be automatically calculated and clearly displayed during checkout before the customer completes the purchase.
- No shipping costs will be charged that have not been shown to the customer before the order is placed.
Carrier and tracking
Orders are shipped through our preferred delivery partners:
- PostNL
- DHL
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link, allowing you to follow the progress of your delivery.
Delays
Although we strive to deliver every order as quickly as possible, delays may occasionally occur.
If your order has not arrived within the expected delivery time, please contact us at:
info@azlascents.com
We will investigate the shipment with the carrier and keep you informed.
Damaged parcels
If your order arrives damaged, please contact us within 48 hours of delivery by emailing:
info@azlascents.com
Please include:
- Your order number
- A description of the damage
- Photographs of the damaged parcel and/or products
After reviewing the information, we will, where appropriate:
- Replace the damaged product(s), or
- Issue a refund
Parcels that are not accepted or cannot be delivered
If a parcel is returned because:
- the delivery address is incorrect;
- the address information is incomplete;
- the parcel is refused by the recipient; or
- the parcel is not collected from a pickup location within the carrier's storage period,
the parcel will be returned to Azla Scents.
Once returned, we will contact you to arrange either:
- a new shipment, for which additional shipping costs may apply; or
- a refund of the order value minus any shipping and return costs incurred.
Please check your delivery address carefully before placing your order.
RETURNS AND CANCELLING
Your right to change your mind (14 days)
If you are a consumer and purchase products online, you have the right to withdraw from your purchase within 14 days, without giving a reason.
The cooling-off period begins on the day after you, or a third party designated by you, receives the final product from the order.
The right of withdrawal applies only when:
- the product has not been used;
- the original packaging is present; and
- any seal remains intact.
How to cancel
To exercise your right of withdrawal, please notify us by email:
info@azlascents.com
Please include:
- Your name
- Your order number
- The product(s) you wish to return
You may also use the Model Cancellation Form included at the bottom of this page, although this is not mandatory.
How to send the products back
Products must be returned within 14 days after notifying us of your withdrawal.
Returns should be sent to:
Azla Scents VOF
Wiltonstraat 1
3905 KW Veenendaal
The Netherlands
Unless otherwise agreed, return shipping costs are the responsibility of the customer.
Please package returned products carefully and keep proof of shipment until your return has been processed.
Condition of returned products
Returned products must be:
- Unused
- Undamaged
- In their original packaging
- Returned with any seal intact
If a product has been used or damaged beyond what is necessary to inspect it, we may reduce the refund to reflect the diminished value of the product.
Refunds
After receiving your withdrawal notice, we will process any refund due within 14 days.
We may withhold reimbursement until:
- we have received the returned products, or
- you have supplied proof that the products have been returned,
whichever occurs first.
Refunds will be made using the same payment method that was used for the original transaction, unless otherwise agreed.
Where applicable under consumer law, the original standard delivery costs paid by the customer will also be reimbursed.
Wrong or faulty products
If you receive:
- the wrong product; or
- a defective or faulty product,
please contact us as soon as possible via:
info@azlascents.com
Please include:
- Your order number
- A description of the issue
- Photographs showing the problem
After assessment, Azla Scents will, where appropriate:
- Replace the product;
- Provide a suitable solution; or
- Issue a refund
Your statutory consumer rights remain unaffected.
MODEL CANCELLATION FORM
To:
Azla Scents VOF
Wiltonstraat 1
3905 KW Veenendaal
The Netherlands
Email: info@azlascents.com
I hereby give notice that I cancel my contract of sale for the following product(s):
Product(s): ______________________________
Order number: ______________________________
Ordered on: ______________________________
Received on: ______________________________
Name: ______________________________
Address: ______________________________
Signature (only if submitted on paper):
Date: